(this is a remote position)

At Classkick our vision is that every student on the planet is happy and successful in their education. We want to ensure 100M students happily get the support they need - thanks to thoughtful, simple technology creating opportunities and development for kids that simply wouldn’t otherwise exist.

We do this by building technology to transform and enhance how teachers teach and how students learn. We deeply value school, teacher, and student success - and we believe the #1 driver of student learning and development is great feedback.

In this role, you’ll support Classkick’s customer success team and drive our overall approach to onboard, support, and renew our most important and strategic business partners. You’ll define the vision of what success means for large school districts, and own company objectives around satisfaction and renewals.

Customer Success Responsibilities:

• Ensure the successful setup and deployment of our application to maximize teacher effectiveness and student engagement
• Facilitate and deliver Classkick Professional Development trainings to district edtech teams to ensure clients are up to date with product functionality updates
• Work closely with the Business Operations Manager to successfully support and ensure the successful use of Classkick with our partners.
• Develop and implement strategies to identify and capitalize on expansion opportunities within existing accounts
• Collaborate with sales team to create targeted campaigns and promotions aimed at driving user expansion opportunities
• Utilize data and analytics to identify patterns, trends, and areas for improvement within our customer base
• Utilize our business operations tools to maintain an accurate renewal pipeline to forecast renewal revenue and identify upsell opportunities within existing accounts
• Work closely with other key functions such as Sales, Marketing, Support and Product to deliver key customer insights and drive customer growth across the enterprise segment

Support Responsibilities:

• Able to skillfully manage and prioritize a large number of requests in a fast-paced environment.
• Update and write help center articles.
• Elevate bugs and/or complex technical needs to engineering team.
• Demonstrated ability to interact positively/patiently with a wide range of user personalities and backgrounds (teacher and educational leaders), as well as respond professionally and calmly to customers in difficult or emotional situations.
• Excellent written and oral communication skills. Able to clearly explain complex technical concepts to non-technical users.